מדיניות משלוחים והחזרות

All orders placed before Friday will be prepared and collect to delivery within 3 working days. 

All orders placed on a Friday after 1.00pm GMT and Saturday will be ready for delivery with 3 working days starting on Sunday.

International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. 

If you believe your parcel is taking longer than usual, please contact shalom@moodstore.com. 

You can see below cost of delivery for main destinations for standard package (up to 1,5 kg).

Please note that shipping times may vary subject to national holidays and bank holidays.

Israel: 50-65 NIS
USA: $20
EU: €15
Russia and CIS: $55-65

*** Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. 

All items bought directly from Mood Store can be returned within 14 days of receiving your order. Orders more than 250 usd or 700 nis will be returned free of charge. Please ensure all labels and tags are still in place – we are only able to process a refund if the product is returned to us in the same condition as it was sent out.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MOOD Store and designer tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

the product(s) have been used, worn, damaged or washed;the designer and MOOD Store tag are not attached to the product(s) or have not been returned. Please note that the MOOD Store and designer tags constitute an integral part of each product; and/oryou have not returned any packaging which is considered an integral part of a product (such as a dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Bags & Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes

When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted.

Beauty, Fragrance & Candles

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions.

Lingerie & Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Bijoux and Small goods

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any MOOD Store/designer cards or tags included.